Terre d’Hermès

We offer fast and reliable shipping for our items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

Enjoy free shipping on all orders.

For any questions regarding your order, please contact our customer service team for assistance.

• All products are covered by a 3 days warranty from the date of delivery.
• Customers are eligible for a return or exchange within this period only in cases where the product is received damaged, defective, or not in its proper condition.
• To qualify for a return or exchange, the product must remain in its original packaging and unused.

How to Request Return / Exchange

1. Contact our Customer Support team within 3 days of receiving your order.
2. Provide your order number and a clear photo or video showing the issue with the product.
3. Once the claim is reviewed and approved, we will arrange the exchange process and provide you with further instructions.